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The JWH EDI Services Electronic Commerce Messaging System

may be a right for you if you already have an EDI translator, EDI personnel, or do your own mapping and only need EDI VAN communication. The power of our global EDI network is available on your server, your cloud platform or your application. JWH EDI Services is an "ECCP" (Electronic Commerce Communications Provider)

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See Our Logistics Section

See Our Electronic Commerce Glossary

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Move past the ancient VAN technology. JWH EDI Services Electronic Commerce Messaging System will bring your EDI operation into the 21st Century.
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GREAT NEWS! We can now help you with Supply Chain Control Towers!!!

Yes, we now have outstanding consultants to help you create your own Supply Chain Control Tower
Talk to us!
SCM Control Tower

A new term is appearing in the supply chain arena: "Supply Chain Control Tower".

Just as an airport control tower coordinates airplanes landing and taking off, a Supply Chain Control Tower coordinates inbound and outbound distribution flows. Sure sounds more professional than a "dashboard".

Now, who is going to staff the control tower?

Logistics was conceived by the military to get the right amount of supplies to the troops at the right time. Supply chain management takes a bigger approach of looking further back into the life of a product to its manufacture and even product design while integrating what were once thought to be unrelated disciplines: marketing and customer service.

Our Supply Chain Control Tower is up and running. Yes, the idea makes a lot of sense, but what are the benefits?

How do we make full use of our resources? What else do we need to add to it? If you take a look at an airport control tower, it usually is a boring place. Yes, they work around the clock but all you see is a super smooth operation. Operators viewing screens and talking calmly into headsets. When it is not "boring", they usually throw visitors out. Our goal with our SCM Control Tower is to be a "boring" place.

We have been talking a lot about Supply Chain Management Control Towers. Yes, transportation (usually under logistics) is included in the control tower.

In many companies, transportation is outsourced to a 3PL, 4PL or 5PL provider. This provider is an expert at hooking your company up to any required transportation resources. Your provider already has some excellent tools available. A popular concept since the 1990's has been the "Load Control Center" (LCC). We are looking at outsourcing, but yes, excellent software is available if you do it yourself.

Supply Chain Intelligence: Using Your Visibility

We know that supply chain visibility is a requirement for any company competing in today's global marketplace. You must be able to see something if you want to manage it. It is the key to Supply Chain Management. We have talked about the Supply Chain Control Tower and who sits in the tower, now we are going to talk about what should be going on in the Supply Chain Control Tower and what it can do for you.

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JW Logistics

A 4PL logistics provider. A subsidiary of JWH Financial Services LLC. JW Logistics owns no assets of its own, but instead searches out the best 3PLs.

//SuperHUB – The VAN for Hubs

Based on the powerful ECGrid infrastructure used by EDI power-houses SPS Commerce, DiCentral and CovalentWorks,. //SuperHUB is a new twist on an old paradigm that provides major EDI hubs with the power previously only available to eCommerce Serivce Providers.
SuperHUB "ECGrid has proven to be the most reliable VAN over the last decade, and SPS Commerce continues to rely on Loren Data as our strategic provider for EDI message routing."
Archie Black
President & CEO
SPS Commerce, Inc. …stay tuned for more information…

Our Electronic Commerce and Supply Chain Glossary

Last Updated May 15, 2014


B2B – Business To Business: A type of commerce transaction that exists between businesses, such as those involving a manufacturer and wholesaler, or a wholesaler and a retailer. Business to business refers to business that is conducted between companies, rather than between a company and individual consumers. This is in contrast to business to consumer (B2C) and business to government (B2G).

CRM Contact Center

CRM contact center (customer service, call center, etc) - is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated real-time contact management system. The definition includes all contact center systems that provide inbound contact handling capabilities and automatic contact distribution, combined with a high degree of sophistication in terms of dynamic contact traffic management.


(electronic commerce or EC) is the buying and selling of goods and services on the Internet, especially the World Wide Web. In practice, this term and a newer term, e-business, are often used interchangably. For online retail selling, the term e-tailing is sometimes used.


Broadcast material which is intended both to entertain and to inform.

Internet of Things

The Internet of Things (IoT) is a computing concept that describes a future where everyday physical objects will be connected to the Internet and be able to identify themselves to other devices. The term is closely identified with RFID as the method of communication, although it also may include other sensor technologies, wireless technologies or QR codes. See more about IoT


An original equipment manufacturer, or OEM, refers to a company that makes a final product for the consumer marketplace. For example, Ford and General Motors are OEM companies that manufacture cars, and Apple is a computer OEM.


A seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, bricks-and-mortar, television, catalog and so on’. What it means for you, the consumer, is that you’re really calling the shots. What it means for the ‘supply chain you’ is that you better have your act truly together. For you ecommerce & IT professionals, integration, speed, and transparency are must-haves. You need to take care of those demanding consumers!


The branch of information technology which deals with the long-distance transmission of computerized information.

Tier-1 Supplier

direct suppliers to OEMs. The term is especially common in the automobile industry and refers to major suppliers of parts (actually full-blown “systems”) to OEMs.


An Electronic Commerce Communications Provider who moves EDI messages over the Internet (usually using AS2). Interconnected with all of customer's trading partners.

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Do We Need VANs?

With supply chain platforms providing the E to E linkage and Managed File Transfer Services- do VANS still play a role? The pros and cons of VANs, AS2, FTP, Electronic Commerce Communications Providers. We will be evaluating TRANSPORT, not mapping, Web portals, or other services which could be performed by a VAN as well as by other EDI service providers.

What Your EDI Skills Can Lead To

Recently I have been seeing what my almost thirty years of EDI experience has prepared me for. Working with a private corporation that operates with an almost virtual national headquarters, I have been challenged with a wide variety of assignments. The skill that got me into this was a good rapport with the senior manager of the corporation (an LLC). I attribute my acquiring this skill because an EDI person is constantly working with both business managers and technical managers.

See the full article on What Your EDI Skills Can Lead To

What is an ECCP?

It stands for “Electronic Commerce Communications Provider”. As you might have guessed, it is “Cloud-based”. It is a neat way of handling all your EDI communications in a centralized and efficient manner. ECCP replaces a VAN for you; but if your trading partner utilizes a VAN, an ECCP still interfaces with your partner through his VAN. An ECCP is far less laborintensive for you than either AS2 or MFT (Managed File Transfer).

Back when dinosaurs still roamed through computer rooms, VAN's provided “Value Add” in that they were secure; always available; provided a common link between partners; and rooted out bad or misdirected data. Much of the EDI community sticks with a VAN because it is an outsourced operation and because many of us hold to the old saying: “If it ain't broke, don't fix it.”

Many similarities exist between a VAN and an ECCP:
(1) manage (outsource) client's connections (including AS2 and MFT);
(2) standardized services;
(3) act as a neutral third party and trace/log all messages (although an ECCP, by nature of its technology, far excels a VAN).

An ECCP is “X%” cheaper than a VAN. I pick 40% as my number, but it varies. The real savings over AS2 and MFT is in your own labor costs (renewing AS2 connections, trouble shooting MFT transmissions, etc.)

There are several highly motivated and proficient vendors in the field. All are constantly improving their services. New ideas, concepts and improvements are popping up. For instance, a directory service (see my previous blog about

The ECCP, through a Web Services API, provides for flexibility in EDI transit.; as opposed to the usual externally configured “per connection” approach. With an ECCP, communications can be built in rather than added on. The result is that you can implement each communications path under software control (hence less errors, better traceability). Progress by ECCP's can go a long way toward making EDI as common a routine as the “Shopping Cart” is in Web Commerce. A common complaint of developers has been not being able to call and connect to the World from within their application.

EDI was once exclusive to big business; connecting to their own suppliers, distributors, etc. But EDI is progressing across the spectrum of medium and small businesses. But there are many challenges as these businesses do not have the funding or the clout that big businesses have. As an example, nationwide companies who sell tools have been into EDI for a long time. Now, what if a hardware distributor in a large city wanted to create an EDI trading circle with all the small hardware stores in his region? Why not? It is all a paper/FAX and checks environment now. Lot of manual effort.....great opportunity to “work.

See the full article on What is an ECCP

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WAL*MART Strenghtens Its Supply Chain

I read with interest where Wal*Mart is changing its philosophy on receiving product from their suppliers. Wal*Mart hasn’t said anything more than announcing a new trucking plan. They say it’s all about squeezing out costs by keeping Wal*Mart’s own trucks busy and by accepting delivery of merchandise at the supplier’s loading dock instead of at a Wal*Mart distribution center. Wal-Mart figures it can cut wholesale prices by 6 percent if it hauls the merchandise itself. The company is also telling their suppliers they can concentrate on what they do best: manufacturing product for Wal*Mart.

See the full article on WAL*MART Strenghtens Its Supply Chain

Insourcing and the Supply Chain

We all know what Outsourcing is, but now a new trend is popping up: Insourcing. The definition of insourcing is simple but the ramifications are complex. We recently wrote about agile manufacturing and used an example of General Electric's historic Appliance Park in Louisville, Kentucky — a plant that was on the verge of shutting down just four years ago. They are "re-shoreing" electric water heaters and when you look at the total system costs (including the supply chain), they will be cheaper than "made in China".

Read more: about Insourcing and the Supply Chain

EDI,IT and the Business

Yes, I have talked about this subject before. Yes, I will talk about it again. WHY! Because a successful EDI program can only happen when EDI, IT and their stakeholders all are in harmony.

How Business Analytics is Being Delivered In The EDI World

Business intelligence / analytics coupled with data aggregation are not new terms. They have depended directly on the business system (like SAP) hence indirectly on the EDI system. They go back before EDI: a lot of them were once called “Decision Support Systems”. I wanted to find one that did all this and was directly tied into an EDI system, but I didn't have one in mind. Then I “ran into” one in a “Webinar” sponsored by Loren Data.

See the full article on How Business Analytics is Being Delivered In The EDI World
2012 Model for Supply Chain Management

I am developing what I expect the “model year 2012” SCM system should encompass. In a Supply Chain Management system, EDI and ERP are intrinsically tied together. Therefore, I am planning to evaluate the SCM SYSTEM, not just the EDI module or the ERP module. Shown below are the selection criteria I would want to be fulfilled. Right now this evaluation is kind of skimpy: sort of need to add to add more salami between the bread. Based on your comments, I may add, subtract or modify these requirements.
(1) Entire system will be Cloud-based.
(2) ERP (Enterprise Resource Planning), and CRM (Customer Relationship Management), if included, are SaaS. Expected modules are: manufacturing, logistics, finance and procurement.
(3) EDI is SaaS (Software-as-a-Service).
(4) EDI and ERP interface is “seamless”.
(5) Trading Partner interface can be Cloud-based, using an ECCP (Electronic Commerce Communications Provider). Adding trading partners should be done “underprogram control”.
(6) For “Legacy” Trading Partners, there must be a VAN (Value Added Network) interface. The current externally configured VAN structure (big solutions, long contracts) is better implemented as a Web Services API (Application Programming Interface). In other words, no FAX's to VANs to establish relationships.

See the full article on 2012 Model for Supply Chain Management

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By Ken Kinlock at
My Good Reasons to Move to Cloud Computing
For companies seriously considering the cloud, but who are uncertain of the potential benefits, I've drawn up a short list of why cloud computing might make sense when compared with hosting in a data center or separately building the required infrastructure. Once considered an unproven technology, cloud computing has steadily gained mainstream acceptance. Here is Why:

Read more about My Good Reasons to Move to Cloud Computing
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5 Must-haves to be a Supply Chain Manager

First of all, let's list the possible elements in the supply chain you will manage: logistics (transportation, warehousing, at least); procurement; supply chain management systems (procurement, production, fulfillment and distribution processes, including EDI); CRM; ERP.

Your primary requirement is to manage the flow of goods, information and services in order to deliver maximum value to the customer while minimizing the cost to the company.

See the full article on 5 Must-haves to be a Supply Chain Manager

Does the Supply Chain Department Need the IT Department?

I have been involved with “Cloud-based” thinking over the past several months, plus I have seen the level of IT expertise among the (younger) workers in Supply Chain organizations. This has led me to a really radical thought: does the Supply Chain Business need the IT Department?

C-Level for SCM?

C-level is used to describe high-ranking executive titles within an organization. C, in this context, stands for Chief. We have a CIO (Chief Information Officer), a CTO (Chief Technology Officer), a CMO (Chief Marketing Officer), a CFO (Chief Financial Officer), a CCO (Chief Compliance Officer), a CFO (Chief Knowledge Officer), a CSO (Chief Security Officer) , a COO (Chief Operating Officer) and, of course, a CEO. What is the head of Supply Chain Management going to be called? More importantly, is SCM a "C-Level" or is SCM a "corporate utility"?

The "Chief Supply Chain Officer" (CSCO) needs to be involved in developing the business strategy rather than just somebody else’s strategy.

Maybe the COO is really the CSCO? That is a possibility too.

See the full article on C-Level for SCM?

Where is Retailing Headed? If You are in the Supply Chain, You Better Know

In April, 2013, Mike Martz wrote about "Omni-Channel". It is all about the way we will be buying as a consumer. He sent an alert to eCommerce and the supply chain that it will have a BIG effect. To me, it sounded like a revolution was coming! I decided to learn more. I took a look at an excerpt from a new book by Doug Stephens called "The Retail Revival: Reimagining Business for the New Age of Consumerism". The retail that we know is going to change. Won't be tomorrow; might take a decade or two. It is all about data, processing power and connectedness. The word retail comes from the Old French word retaillier, meaning cut up or divided up. Thus a merchant who bought a large quantity of one or more products, then divided it up into smaller quantities for resale to consumers, was called a retailer. Doesn't say anything about the retailer requiring a "brick and mortar" store. Consumers have always had to go SOMEWHERE to shop (store, internet, telephone, catalog, etc) because the manufacturers, wholesalers and retailers controlled the show.

Required Attire for a Remote Workforce

Ever wonder how your telecommuting colleagues really live? Turns out, many of them actually do work in their pajamas. They also tend to love their work-life balance – to the point where they’d take a pay cut to maintain the status quo. This is a “must read” for both remote workers and for their office-bound managers.

EDI Workers Over 50

Why does there tend to be a bias against hiring older workers? Does this bias come from the hiring companies or the agencies?

We will be interviewing a senior person in a placement agency, who was previously a human resources manager in a large multi-national company. This will be VERY interesting. When I first approached her, her comment to me was “How did you know I was over 50?”

See the full article on EDI Workers Over 50

What Can Supply Chain Management Learn From On-Line Video Games

One of the biggest sources of entertainment today is on-line video games. I don't mean the single player or two players type, but the group versions. No, it is not just kids; many adults play too (rather than playing bridge or golf). There is a huge amount of collaboration and social networking going on too. The Extended Supply Chain has much to learn from them.

With the Extended Supply Chain (ESC), we are stressing the importance of collaboration, communications, knowledge-sharing. To do it right, we need to change our corporate cultures. The “gamers” are there already with their culture. They go through two stages of learning: (1) the techniques of the game itself; and (2) the social aspect of the game (i.e. collaboration).

SCRUM Teams and Other Ideas in SCM Project Management

There are lots of project management resources available in the enterprise today, but which approach is right for your requirements? Choose the wrong project management methodology, and you can miss deadlines, overrun costs, incur the wrath of top management. Choose the right path, and projects will run smoothly, without delays, restarts or missed expectations. What is SCRUM ?

Do We Need VANs? Reader Comments

We recently wrote about “Do We Need VANS?” With supply chain platforms providing the E to E linkage and Managed File Transfer Services- do VANS still play a role? The pros and cons of VANs, AS2, FTP, Electronic Commerce Communications Providers. We will be evaluating TRANSPORT, not mapping, Web portals, or other services which could be performed by a VAN as well as by other EDI service providers.

We had quite a few comments from several forums and groups. We are generalizing and grouping these comments to be able to address them.

See the full article on Do We Need VANs? Reader Comments

Choosing a Cloud Hosting Provider

Cloud computing is rapidly changing the way both IT and the business work. It is no longer a “should we” question, it is a “when are we” question. Companies are interested in outsourced (“public”) cloud offerings in order to reduce costs and increase business agility. Yes ,there are potential risks which must be addressed. Cloud computing conclusions must be joint between business and IT decision makers. Key players need to define business service requirements first and then decide how to balance the use of internal IT resources and external public offerings. This decision-making process must include the main players, which includes the director of Supply Chain Management.

Global business requires a very “connected” atmosphere: numerous time zones; 24X7; instant access to products, markets, customers, competitors; and costs need to be controlled too. The Internet and mobile computing allow virtual organizations to work together anywhere/ anytime. Management wants to see: more innovation; speedier IT project delivery; better access to information. Priority of IT projects are driven by business requirements. This makes the traditional “build it yourself” approach the wrong way to go. It is just not agile enough. Cloud computing means quicker and cheaper ramp-up of applications and services. Enough said, it is time to act.

Now lets get down to business. You, the senior Supply Chain Manager, is on the team that will select a service provider (hopefully for the extended enterprise). Let's make a high-level list of selection criteria:

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Deming's 14 Points and the Supply Chain

Quality pioneer W. Edward Deming is best known for the improvements he made in the post World War 2 Japan, but he also worked with many American companies. In his book: "Out of the Crisis", Dr. W. Edwards Deming shows 14 steps toward an improved management. It is not easy in the American Culture to establish such changes. Perhaps that barrier is keeping the American Industry from achieving as impressive results as the ones reached by the Japanese. While he wrote primarily for the “four walls” of traditional manufacturing, his 14 points apply to the extended supply chains that now exist. Let's take a look at his 14 Points and see how they apply to the Extended Supply Chain:
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